1. Jenny Hilliard, manager of Hilliard Catering Services Pty Ltd, has been gathering, storing and disseminating information and interacting with the stakeholders. Which management roles has Jenny been carrying out?
(A) Informational and decisional
(B) Interpersonal and decisional
(C) Interpersonal and informational
(D) Informational and instructive
2. The management structure of S. Lee Manufacturing Pty Ltd is characterised by authoritative management and top-down communications. Which of the following best describes the management theory being employed?
(A) Political
(B) Behavioural
(C) Scientific
(D) Contingency
3. Which of the following is an advantage of classical management?
(A) Two-way communication increases motivation
(B) Workers are multi-skilled
(C) Employees are self directed
(D) Applying scientific measurement to increase productivity
4. The interpersonal role of management involves which of the following?
(A) Communicating and leading
(B) Resource allocation and leading
(C) Disseminating information
(D) Investment decisions
5. An employer meets with his employees once a month to provide them with the latest research in computer games. Which management role is this an example of?
(A) Informational role
(B) Decisional role
(C) Interpersonal role
(D) Spokesperson role
6. A telecommunications company has a narrow span of control, based on the division of labour with rigid lines of communication. Which management theory does this reflect?
(A) Classical-Scientific
(B) Systems
(C) Political
(D) Behavioural
7. What is a role of the manager according to classical-scientific theory of management?
(A) To bargain
(B) To control
(C) To motivate
(D) To negotiate
8. Which of the following is an example of autocratic leadership?
(A) Enabling employees to make complex decisions
(B) Allowing employees to determine work schedules
(C) Consulting employees about changing work hours
(D) Organising employees according to individual expertise
9. Simran has been left in charge when Jackie, the owner of a hair salon, goes home sick. Simran reschedules Jackie’s afternoon appointments by allocating them to other staff. What management skills has Simran demonstrated?
(A) Self-management and vision
(B) Strategic thinking and teamwork
(C) People skills and strategic thinking
(D) People skills and self-management
10. Joe has posted the monthly roster on the staff notice board. He has scheduled each staff member with his or her preferred day off. Which of the following management roles has Joe performed?
(A) Informational and ethical
(B) Interpersonal and flexible
(C) Informational and strategic
(D) Interpersonal and decisional
11. As Human Resource Manager of a new business, Kim believes productivity will be increased if he organises his employees into teams. What management theory is Kim adopting?
(A) Autocratic
(B) Behavioural
(C) Political
(D) Scientific
12. An organisation is introducing a hierarchical structure based on division of labour. Which of the following could be seen as an initial advantage?
(A) Increased employee motivation
(B) Greater responsiveness to innovation and external change
(C) Greater worker participation in the decision-making process
(D) Increased productivity due to knowledge of tasks performed
13. As part of her work, a manager selects an appropriate strategy to resolve conflict between workers and management. Which management role is being exercised when selecting this strategy?
(A) Decision-making
(B) Informational
(C) Interpersonal
(D) Teamwork
14. The new CEO of Red Flash Sports Clothing Pty Ltd is determined to consult with stakeholders to achieve specific production targets. What is her leadership style?
(A) Autocratic
(B) Contingency
(C) Hierarchical
(D) Participative
15. Management decisions within Pearson’s Plastics Ltd are directly influenced by the personal power of some individuals. What type of management theory is dominant in this business?
(A) Behavioural
(B) Classical-scientific
(C) Contingency
(D) Political
(A) Informational and decisional
(B) Interpersonal and decisional
(C) Interpersonal and informational
(D) Informational and instructive
2. The management structure of S. Lee Manufacturing Pty Ltd is characterised by authoritative management and top-down communications. Which of the following best describes the management theory being employed?
(A) Political
(B) Behavioural
(C) Scientific
(D) Contingency
3. Which of the following is an advantage of classical management?
(A) Two-way communication increases motivation
(B) Workers are multi-skilled
(C) Employees are self directed
(D) Applying scientific measurement to increase productivity
4. The interpersonal role of management involves which of the following?
(A) Communicating and leading
(B) Resource allocation and leading
(C) Disseminating information
(D) Investment decisions
5. An employer meets with his employees once a month to provide them with the latest research in computer games. Which management role is this an example of?
(A) Informational role
(B) Decisional role
(C) Interpersonal role
(D) Spokesperson role
6. A telecommunications company has a narrow span of control, based on the division of labour with rigid lines of communication. Which management theory does this reflect?
(A) Classical-Scientific
(B) Systems
(C) Political
(D) Behavioural
7. What is a role of the manager according to classical-scientific theory of management?
(A) To bargain
(B) To control
(C) To motivate
(D) To negotiate
8. Which of the following is an example of autocratic leadership?
(A) Enabling employees to make complex decisions
(B) Allowing employees to determine work schedules
(C) Consulting employees about changing work hours
(D) Organising employees according to individual expertise
9. Simran has been left in charge when Jackie, the owner of a hair salon, goes home sick. Simran reschedules Jackie’s afternoon appointments by allocating them to other staff. What management skills has Simran demonstrated?
(A) Self-management and vision
(B) Strategic thinking and teamwork
(C) People skills and strategic thinking
(D) People skills and self-management
10. Joe has posted the monthly roster on the staff notice board. He has scheduled each staff member with his or her preferred day off. Which of the following management roles has Joe performed?
(A) Informational and ethical
(B) Interpersonal and flexible
(C) Informational and strategic
(D) Interpersonal and decisional
11. As Human Resource Manager of a new business, Kim believes productivity will be increased if he organises his employees into teams. What management theory is Kim adopting?
(A) Autocratic
(B) Behavioural
(C) Political
(D) Scientific
12. An organisation is introducing a hierarchical structure based on division of labour. Which of the following could be seen as an initial advantage?
(A) Increased employee motivation
(B) Greater responsiveness to innovation and external change
(C) Greater worker participation in the decision-making process
(D) Increased productivity due to knowledge of tasks performed
13. As part of her work, a manager selects an appropriate strategy to resolve conflict between workers and management. Which management role is being exercised when selecting this strategy?
(A) Decision-making
(B) Informational
(C) Interpersonal
(D) Teamwork
14. The new CEO of Red Flash Sports Clothing Pty Ltd is determined to consult with stakeholders to achieve specific production targets. What is her leadership style?
(A) Autocratic
(B) Contingency
(C) Hierarchical
(D) Participative
15. Management decisions within Pearson’s Plastics Ltd are directly influenced by the personal power of some individuals. What type of management theory is dominant in this business?
(A) Behavioural
(B) Classical-scientific
(C) Contingency
(D) Political
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